Customer Education
How to launch a customer academy on a lean CS team in 30 days
Key takeaways A focused four-week roadmap can help you build a customer education academy that delivers results even if you are a lean team. Identify your most urgent…
Customer Education
Guide for CSMs: How to design a lifecycle learning framework
Key takeaways A lifecycle learning framework is a structured system that maps educational content to specific stages of the customer journey. It reduces support volume, saves CSM time,…
Customer Education
How to create always-on customer training programs to scale customer success
Key takeaways Always-on customer training shortens time-to-value, reduces support volume, and gives CSMs their time back. For a successful always-on support layer, map training to the customer journey,…
Customer Education
How to build a customer education program from start to finish
When it comes to attracting, engaging, and retaining customers, customer education stands out as one of the most effective and long-term solutions. By integrating a customer education program…
Customer Education
How to choose a customer success LMS that pays off
Customer success teams are under pressure to speed up onboarding, drive product adoption, and prove their impact on NRR without growing the budget. That’s why LMS platforms are…
Customer Education
How to build a community-led academy to boost product adoption
“If you want adoption, start with belonging.” That was the argument from Alexander Aidun, Director of Education & Documentation at Dremio, in conversation with Brett Hamilton, Customer Success…
Customer Education
Start here: three repeatable customer success processes to automate for impact
Customer success work takes a toll on you. You’re dealing with back-to-back calls, replying to repeat questions that could have been avoided, and constant pressure to prove you’re…
Customer Education
Customer education strategy: Scaling success without expanding teams
As products and services become more complex, customers need support and guidance to explore their full capabilities and benefits. And as a company grows, providing this support on…
Customer Education
The benefits of blended learning for SaaS customer success
After years of focusing on marketing efforts to bring in new leads, companies finally realized there was more value in retention. That’s how customer education became an obsession…
Customer Education
Customer training: Strategy and best practices
Complex products? Check. Customers with short attention spans? Check. Pressure to prove ROI? Got that too. We've all faced this while trying to improve customer training. Many leaders…
Customer Education
Leadership objections to customer education (a CSMs’ objection-handling playbook)
Customer Success Managers (CSMs) are among the first teams to realize the need for customer training: repeated customer questions, requests for more features often come to you first…