Customer Education Archives - LearnWorlds https://www.learnworlds.com/category/customer-education/ Create and Sell your own online courses Thu, 22 Jan 2026 10:11:15 +0000 en-US hourly 1 https://www.learnworlds.com/app/uploads/2015/10/cropped-footer-logo-32x32.png Customer Education Archives - LearnWorlds https://www.learnworlds.com/category/customer-education/ 32 32 How to fund a customer education academy (without asking for more budget) https://www.learnworlds.com/fund-customer-education-academy/ Thu, 22 Jan 2026 09:32:45 +0000 https://www.learnworlds.com/?p=38437 You’re trying to build a business case for launching a customer academy and budget is naturally a part of the conversation. But once you ask for funds, it prolongs the conversation and quickly turns into a negotiation. Meanwhile, your team keeps spending hours going over the same tutorials and answering the same questions.  Here’s what …

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]]> How to launch a customer academy on a lean CS team in 30 days https://www.learnworlds.com/launch-customer-academy/ Fri, 09 Jan 2026 10:03:42 +0000 https://www.learnworlds.com/?p=38404 Your customer success team is running the same onboarding call for the fifteenth time this month. Support agents are not doing any better, replying to tickets they have answered before. Customers churn not because your product isn’t good, but because they never learned to use it properly. You know a customer academy would solve this. …

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]]> Guide for CSMs: How to design a lifecycle learning framework https://www.learnworlds.com/lifecycle-learning-framework/ Tue, 23 Dec 2025 10:48:14 +0000 https://www.learnworlds.com/?p=38346 For most Customer Success teams, the official part of customer training looks like this: you run the kickoff, walk new users through setup, send a recap email, and call it done.  But customers don’t learn that way. They learn best at the point of need: when they get stuck and the right content comes to …

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]]> How to create always-on customer training programs to scale customer success https://www.learnworlds.com/always-on-customer-training/ Tue, 02 Dec 2025 11:04:14 +0000 https://www.learnworlds.com/?p=38211 Customer success professionals juggle onboarding and training, renewals, support escalations, and never-ending rounds of product updates. Every week, the same questions pop up, the same how-to emails get sent, and the same decks are tweaked.  Burnout among CSM teams is common because people are stretched thin, trying to meet expansion and retention goals while also …

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]]> How to build a customer education program from start to finish https://www.learnworlds.com/customer-education/ Fri, 21 Nov 2025 04:12:14 +0000 https://www.learnworlds.com/?p=4705 When it comes to attracting, engaging, and retaining customers, customer education stands out as one of the most effective and long-term solutions. By integrating a customer education program into your business strategy, you can differentiate from the competition and build a loyal customer base that keeps growing. Find out why having customer education services is …

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]]> How to choose a customer success LMS that pays off https://www.learnworlds.com/customer-success-lms/ Wed, 12 Nov 2025 09:29:42 +0000 https://www.learnworlds.com/?p=37981 Customer success teams are under pressure to speed up onboarding, drive product adoption, and prove their impact on NRR without growing the budget. That’s why LMS platforms are gaining attention: they provide a way to offer scalable education without increasing headcount. The problem is that most LMS solutions were designed with schools or internal training …

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]]> How to build a community-led academy to boost product adoption https://www.learnworlds.com/community-led-academy-boost-product-adoption/ Wed, 29 Oct 2025 14:08:43 +0000 https://www.learnworlds.com/?p=37752 “If you want adoption, start with belonging.” That was the argument from Alexander Aidun, Director of Education & Documentation at Dremio, in conversation with Brett Hamilton, Customer Success Lead at LearnWorlds, during the Worlds of Learning 2025 Summit. Alexander made a compelling case for a shift in mindset: from teaching about your product to educating …

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]]> Start here: three repeatable customer success processes to automate for impact https://www.learnworlds.com/automate-customer-success-processes/ Wed, 15 Oct 2025 07:19:22 +0000 https://www.learnworlds.com/?p=37474 Customer success work takes a toll on you. You’re dealing with back-to-back calls, replying to repeat questions that could have been avoided, and constant pressure to prove you’re moving the needle on NRR, customer loyalty, and retention. Now AI has entered the scene. Every vendor claims that AI will transform customer success. It will help …

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]]> Customer education strategy: Scaling success without expanding teams https://www.learnworlds.com/customer-education-strategy/ Mon, 29 Sep 2025 00:17:02 +0000 https://www.learnworlds.com/?p=29749 As products and services become more complex, customers need support and guidance to explore their full capabilities and benefits. And as a company grows, providing this support on a one-to-one basis becomes harder. The result? More pressure and workload on your Customer Success Managers (CSMs) and customer support teams. For SaaS Customer Success Managers, customer …

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]]> The benefits of blended learning for SaaS customer success https://www.learnworlds.com/benefits-of-blended-learning/ Thu, 25 Sep 2025 03:45:43 +0000 https://www.learnworlds.com/?p=32045 After years of focusing on marketing efforts to bring in new leads, companies finally realized there was more value in retention. That’s how customer education became an obsession to increase product adoption and satisfaction. But if you started customer education with traditional training methods (either in-person or fully online), you wouldn’t be able to reach …

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]]> Customer training: Strategy and best practices https://www.learnworlds.com/customer-training/ Wed, 24 Sep 2025 08:45:06 +0000 https://www.learnworlds.com/?p=37193 Complex products? Check. Customers with short attention spans? Check. Pressure to prove ROI? Got that too. We’ve all faced this while trying to improve customer training. Many leaders I talk to say they struggle with keeping users engaged and managing support costs. So what do they want? Client training that equates to real and measurable …

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]]> Leadership objections to customer education (a CSMs’ objection-handling playbook) https://www.learnworlds.com/leadership-objections-customer-education/ Mon, 22 Sep 2025 00:38:36 +0000 https://www.learnworlds.com/?p=31973 Customer Success Managers (CSMs) are among the first teams to realize the need for customer training: repeated customer questions, requests for more features often come to you first before they even go to support. And yet, you often face internal resistance when making your case for a customer education program. This guide is a comprehensive …

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]]> How are you using AI in customer education? [5-min survey] https://www.learnworlds.com/ai-customer-education-survey/ Tue, 16 Sep 2025 08:01:56 +0000 https://www.learnworlds.com/?p=37071 AI is showing up in customer education, but the picture is still fragmented. Some teams are automating course creation. Others are using it to personalize learning or speed up assessments. A few are still watching from the sidelines. There’s momentum, but no shared map. That’s why we’re running a short survey to change that. If …

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]]> Grow your funnel: Scalable education strategies for customer success https://www.learnworlds.com/scaling-customer-success-education-programs/ Tue, 09 Sep 2025 00:24:21 +0000 https://www.learnworlds.com/?p=36587 Did you know that customer education is a great way to lead your prospects across the funnel, without ever sounding salesy or pushy? In our recent webinar, we invited Luke Curry, Director of Sales at Periti Digital and a Hubspot Elite Solutions Partner. With five years of experience in the Hubspot Sales Org and having …

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]]> How to evaluate LMS platforms for customer education https://www.learnworlds.com/customer-education-lms-evaluation-guide/ Mon, 25 Aug 2025 08:09:36 +0000 https://www.learnworlds.com/?p=36577 Customer education has different needs than internal training. It has to scale easily. It has to be engaging. And it has to be effective. That’s not something that every LMS can offer. In this blog post, we’ll help you choose the right platform for you by exploring: Types of LMS solutions Evaluation criteria Evaluation process …

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]]> What is a training budget and why is it important? https://www.learnworlds.com/cost-effective-training-budget/ Tue, 19 Aug 2025 15:42:30 +0000 https://www.learnworlds.com/?p=31682 A training budget is a financial plan that outlines how much an organization will invest in learning and development (L&D) over a specific period. While it might not be as exciting as launching a new product or celebrating a milestone, preparing your training budget is a critical task that sets the foundation for your business’s …

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]]> Customer education: How to build a great online corporate training program https://www.learnworlds.com/online-corporate-training/ Fri, 08 Aug 2025 10:57:15 +0000 https://www.learnworlds.com/?p=6286 The first rule of a sustainable business is that “it costs five times as much to attract a new customer than to keep an existing one.” The key is clearly in retaining customers and building a loyal relationship with them. And you may now ask, “Ok, easier said than done? How can I improve the …

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]]> Employee upskilling made easy: Why an LMS is the best solution https://www.learnworlds.com/lms-for-upskilling-training/ Mon, 28 Jul 2025 02:41:27 +0000 https://www.learnworlds.com/?p=16822 When it comes to business, you are only as good as your people. What does this mean? You can have the most ambitious and well-thought-out business strategy and still fail if your workforce doesn’t have the skills to realize it. That’s why upskilling and reskilling employees is quintessential. Maybe now more than ever, with AI …

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]]> Top 12 customer training LMS software in 2026 https://www.learnworlds.com/customer-training-software/ Thu, 10 Jul 2025 04:01:41 +0000 https://www.learnworlds.com/?p=29080 Offering customer education helps customers discover and master your product’s features. Not only that, but a customer education program gives your sales team one more argument to close a sale and improves the post-purchase customer experience big time. But how do you roll out a successful program that will effectively support your business goals and …

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]]> A guide to selling corporate training programs https://www.learnworlds.com/how-to-sell-corporate-training-programs/ Mon, 07 Jul 2025 14:43:07 +0000 https://www.learnworlds.com/?p=5426 In today’s fast-paced business world, companies are looking to improve employee performance and well-being, onboard new employees, build their teams, develop their workforce, and upskill and equip employees with skills to improve their performance. As a result, corporate training programs have become super popular to achieve these objectives. As an entrepreneur or business owner, selling …

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]]> Product training for customers: A complete guide https://www.learnworlds.com/product-training-customer-guide/ Wed, 25 Jun 2025 08:53:52 +0000 https://www.learnworlds.com/?p=29758 Here’s a shocking truth: delivering a best-in-class or innovative product is only half the battle—the real game-changer is training customers on products, so they can integrate them into their daily routines. Product training makes all the difference between a frustrated user who gives up on your product and a brand advocate who gets real value …

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]]> Product adoption framework: A complete guide for SaaS success https://www.learnworlds.com/product-adoption-framework/ Wed, 18 Jun 2025 13:20:59 +0000 https://www.learnworlds.com/?p=35278 Driving product adoption is one of the biggest challenges SaaS companies face today, but it’s inarguably your number one priority if you want to sustain your business. Getting users to sign up is easy. Getting them to stay, engage, and grow with your product? That needs some thorough planning and strategy. In this blog post, …

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]]> What is digital adoption? Definition, benefits, and strategies https://www.learnworlds.com/digital-adoption-guide/ Fri, 13 Jun 2025 08:21:00 +0000 https://www.learnworlds.com/?p=35029 This is your one-stop guide to understanding digital adoption and successfully introducing new tools to the workplace. Whether your goal is successful digital adoption or a full-on digital transformation, we’ve got you covered. Here’s what we’re discussing: What is digital adoption (definition) Benefits of digital adoption Digital adoption strategies that work Mistakes to avoid Measurement …

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]]> 5 effective strategies to boost SaaS user adoption https://www.learnworlds.com/saas-user-adoption/ Tue, 03 Jun 2025 07:03:52 +0000 https://www.learnworlds.com/?p=34888 User adoption in SaaS is challenging. Getting users to not only try your product but truly integrate it into their lives is no small feat, especially with all the competition. And yet, it’s absolutely essential to the survival and growth of all SaaS companies. In this blog, we break down the journey to effective SaaS …

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]]> Product adoption metrics: What to track and why it matters https://www.learnworlds.com/product-adoption-metrics/ Mon, 05 May 2025 09:18:12 +0000 https://www.learnworlds.com/?p=34321 Tracking product adoption metrics is essential if you want to build a product users love and stick with. Whether you’re trying to improve onboarding, reduce churn, or scale product-led growth, knowing what to measure is the first step. In this post, we’ll cover: What product adoption metrics are and why they matter The top metrics …

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]]> 5 top product adoption software platforms to boost user engagement https://www.learnworlds.com/product-adoption-software/ Thu, 24 Apr 2025 08:08:49 +0000 https://www.learnworlds.com/?p=34053 With so many tools on the market, finding the right product adoption platform can be overwhelming. To make your search easier, we’ve picked five of the top solutions in 2025, evaluated based on features, usability, and user feedback. In this blog post, we’ll also break down: What product adoption software is, and why your business …

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]]> How to use engaged learning strategies in customer education https://www.learnworlds.com/customer-engagement/ Wed, 16 Apr 2025 04:56:33 +0000 https://www.learnworlds.com/?p=22601 Let’s face it: engaging learners, and thus customers, is hard. They’re all bombarded with so many distractions, it’s hard to grab and keep their attention. But here’s the thing: if you want to educate customers effectively and reach your business goals, you can’t just have them skim through your content. You want to create an …

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]]> The product adoption lifecycle explained: Engaging every adopter segment https://www.learnworlds.com/understanding-product-adoption-lifecycle/ Tue, 08 Apr 2025 16:06:06 +0000 https://www.learnworlds.com/?p=33790 Getting customers to adopt your product isn’t just about offering great features—it’s about understanding who your customers are, how they think, and what they need at every stage of the journey. This guide walks you through the product adoption lifecycle, addressing key topics like: Product adoption and its five stages Product adoption lifecycle, its five …

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]]> From onboarding to mastery: Crafting a scalable user adoption strategy https://www.learnworlds.com/user-adoption-strategy-guide/ Fri, 21 Mar 2025 10:11:28 +0000 https://www.learnworlds.com/?p=33576 Are you looking for strategies to improve user engagement from day one? You’re in the right place—this blog post will give you an actionable, effective user adoption plan. User adoption is more than just getting people to sign up. It’s about ensuring they find value in your product and keep using it long-term. A good …

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]]> The 14 best extended enterprise learning management systems for enterprise training https://www.learnworlds.com/extended-enterprise-learning-management-system/ Fri, 14 Mar 2025 06:44:35 +0000 https://www.learnworlds.com/?p=21742 Extended enterprise training refers to training programs addressed to stakeholders outside of your company, like customers, franchisees, vendors, consultants, contractors, and channel partners (like resellers, suppliers, or distributors). Depending on whom it addresses, this type of training aims to help participants better understand your product or service, company processes, corporate values, and what your brand …

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]]> Mastering the new product adoption process: A complete guide for product-led companies https://www.learnworlds.com/new-product-adoption-process/ Tue, 11 Feb 2025 10:27:17 +0000 https://www.learnworlds.com/?p=32718 The concept of product adoption isn’t new. It’s been around since the Industrial Revolution when mass production of goods meant companies needed to get people interested in their stuff. Fast forward to now, product adoption still matters a lot to all businesses and they need it to survive. Helping potential and new customers use a …

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]]> How to choose the right customer education platform [+RFP template] https://www.learnworlds.com/choose-customer-education-platform/ Fri, 31 Jan 2025 14:12:42 +0000 https://www.learnworlds.com/?p=32569 Finding the right customer education platform is a key factor in the success of your program. The right LMS platform will look different for every company, depending on factors like your size, goals, and industry. But ultimately, you need an LMS that will make your life easier—an intuitive tool that will help you streamline and …

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]]> How to Deliver a Convincing Customer Education Pitch https://www.learnworlds.com/customer-education-pitch/ Tue, 21 Jan 2025 10:25:31 +0000 https://www.learnworlds.com/?p=32301 Securing buy-in for a customer education program can feel like an uphill battle. Customer education initiatives are often deprioritized due to conflicting priorities, perceived difficulty, and unclear ROI. What if we told you that a well-prepared pitch can make all the difference in securing the much-wanted buy-in? If you manage to demonstrate the value of …

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]]> How to identify customer education needs across teams and customers https://www.learnworlds.com/identify-customer-education-needs/ Fri, 27 Dec 2024 12:45:53 +0000 https://www.learnworlds.com/?p=31816 A well-crafted customer education program can drive product adoption, reduce churn, and improve overall satisfaction. Its success, however, largely depends on your ability to identify and address key training gaps. If you’re looking to pitch the idea of customer education to stakeholders or are ready to start building a program, understanding customer needs is the …

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]]> How to develop an online blended learning strategy for customer education https://www.learnworlds.com/blended-learning-strategy/ Mon, 23 Dec 2024 10:45:53 +0000 https://www.learnworlds.com/?p=32038 Haven’t you always dreamed of offering customers a smooth onboarding, stellar product adoption, and memorable customer satisfaction? For years I tried to do this the classic way: Taking each of the above, one step at a time. That is until I realized I could use blended learning to achieve everything at once. In this article, …

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]]> How to create a business budget to support customer education https://www.learnworlds.com/customer-education-budget/ Wed, 18 Dec 2024 10:18:33 +0000 https://www.learnworlds.com/?p=31822 In industries like SaaS and tech, customer education is more than a nice-to-have—it’s a strategic necessity. Well-educated customers are more likely to adopt your product, stay loyal to your brand, and become the cornerstone of your business through repeat purchases and word-of-mouth advertising. However, creating and implementing customer education programs requires meticulous financial planning, predicting …

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]]> Top 8 customer community software in 2026 https://www.learnworlds.com/customer-community-software/ Fri, 29 Nov 2024 10:54:16 +0000 https://www.learnworlds.com/?p=31449 Customer education encompasses a wide range of activities and initiatives, from knowledge bases and online courses to community building. Interactive and engaging customer communities can do way more than simply fostering relationships. For businesses offering customer education, the right community tools bring immense value, offering a dedicated space for your customers to exchange knowledge and …

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]]> 7 Best Business Budgeting Software for Your Customer Training Needs https://www.learnworlds.com/business-budgeting-software/ Thu, 28 Nov 2024 09:03:07 +0000 https://www.learnworlds.com/?p=31438 Customer education has numerous benefits for your business. In fact, according to a TSIA Training/Adoption survey, 87% of customers who receive customer training work with the product more independently, meaning they rely less on customer service and support. But when managing a budget for your training program, things can get complicated. Fluctuating costs, the need …

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]]> Top 8 customer onboarding LMSs in 2024 https://www.learnworlds.com/customer-onboarding-lms/ Fri, 22 Nov 2024 09:17:09 +0000 https://www.learnworlds.com/?p=31211 Customer onboarding is an integral part of the customer journey and is key to establishing a long-term, successful relationship between businesses and their clients. A well-executed onboarding process not only familiarizes customers with your products or services but also boosts product adoption, reduces churn, and enhances brand loyalty. A Learning Management System (LMS) offering specialized …

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]]> Training and Activity Matrix: Visualize Learners’ Progress at a Glance https://www.learnworlds.com/training-matrix-activity-matrix/ Fri, 08 Nov 2024 08:27:21 +0000 https://www.learnworlds.com/?p=29397 Who doesn’t love to mix, match, and pivot intricate data to extrapolate a “quick” overview of how enrollments and completions are doing in their online academy? No one, ever. (If you do, our BI team is hiring!) Not having a clear, easily accessible, real-time status overview of your academy can prevent you from uncovering issues …

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]]> Key Benefits of Customer Education: Why It’s Essential for Business Success https://www.learnworlds.com/benefits-of-customer-education/ Fri, 01 Nov 2024 10:36:05 +0000 https://www.learnworlds.com/?p=30813 Customer education has quickly moved from a business bonus to a business essential. In fact, organizations spend approximately 174.3% more annually (about $1.1 million on average in 2024) on customer education than in 2017, and for good reason. Customer education benefits both the customer and the company in big ways. Customers who engage in customer …

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]]> What is Customer Education: A Comprehensive Guide for Businesses https://www.learnworlds.com/what-is-customer-education/ Thu, 31 Oct 2024 10:18:21 +0000 https://www.learnworlds.com/?p=30776 Imagine your customers are so confident in the value of your product that switching to a competitor isn’t even an option. Not only do they have the know-how to use your offering, but they understand exactly how it can solve their unique problems. This type of confidence is nurtured by customer education. Customer education can …

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]]> Customer Education: 7 Top KPIs to Measure Success https://www.learnworlds.com/customer-education-kpis/ Wed, 16 Oct 2024 03:06:27 +0000 https://www.learnworlds.com/?p=16043 Most products have a learning curve, especially SaaS products that can be relatively complex and hard to set up. Unless you help your customers discover the full capabilities of your product and incorporate it into their lives, you risk losing them to a competitor who does a better job assisting them. Enter customer education. Customer …

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]]> 10 Best Customer Education Platforms for 2026 https://www.learnworlds.com/customer-education-platforms/ Thu, 10 Oct 2024 00:50:07 +0000 https://www.learnworlds.com/?p=12013 Customer education should be part of every customer success and marketing strategy. Being a rather broad term, customer education can refer to offering educational resources to attract and nurture leads, customer onboarding for new customers, and product training for all customers. To build a high-impact customer education program, no matter its scope, you’ll need a …

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]]> How to Measure Customer Training ROI: 15 KPIs to Keep an Eye on https://www.learnworlds.com/customer-training-roi-kpis/ Mon, 07 Oct 2024 08:22:15 +0000 https://www.learnworlds.com/?p=30372 Return on investment (ROI) is a major concern for any business, especially when they invest significant resources. When it comes to customer training programs, the investment can be small or large, but the potential wins are always big. Customer education programs enhance the onboarding experience and improve overall customer experience, positively impacting business growth. That …

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]]> 20 Leading Customer Training Tools (& Why an LMS is The Best Option) https://www.learnworlds.com/customer-training-tools/ Wed, 02 Oct 2024 06:31:11 +0000 https://www.learnworlds.com/?p=30373 Customers need to feel empowered when using a product. In fact, 40% of consumers prefer self-service options over contacting support, which makes perfect sense – having customers constantly asking you questions can be frustrating for them and time-consuming for your team. That’s where effective customer training comes in. Whether through a comprehensive knowledge base, on-demand …

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]]> AI-Powered Tactics for Customer Education (Webinar Insights) https://www.learnworlds.com/ai-powered-tactics-for-customer-education-webinar-insights/ Thu, 26 Sep 2024 11:33:01 +0000 https://www.learnworlds.com/?p=30054 Recently, we held an insightful webinar on using AI for customer education with an emphasis on content creation – and not only. LearnWorlds CPO and co-founder George Palegeorgiou, along with Eliza, our Learning Designer Expert, and Brett, our Customer Success Expert, shared invaluable tips with real prompt examples to demonstrate how easy it is to …

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]]> Maximize The Business Impact of Customer Education (Webinar Insights) https://www.learnworlds.com/maximize-customer-education-impact/ Mon, 23 Sep 2024 08:30:48 +0000 https://www.learnworlds.com/?p=30144 In a recent webinar, we had the pleasure of hosting Vicky Kennedy, CEO of Echtus and an expert in customer education, alongside Panos Siozos, CEO of LearnWorlds. They shared proven strategies for successfully implementing a customer education program. Vicky also introduced her measurement framework, designed to demonstrate the tangible impact of such programs. The webinar …

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]]> Key Customer Education Statistics You Need to Know https://www.learnworlds.com/customer-education-statistics/ Thu, 19 Sep 2024 13:00:46 +0000 https://www.learnworlds.com/?p=30109 As a business owner and marketer, I can’t thrive without putting customer education first. Customer education is the process of equipping potential buyers with the necessary knowledge and information to make informed decisions about our products or services. With everything moving so fast, consumers need to be educated on how to choose the best product …

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]]> 7 effective customer education examples & best practices for 2026 https://www.learnworlds.com/customer-education-examples/ Mon, 02 Sep 2024 11:26:52 +0000 https://www.learnworlds.com/?p=29904 Customer education helps your customers better understand how to use your product or service, and it can be remarkably effective. A study commissioned by Adobe showed that of businesses with customer education programs, more than 75% saw an increase in product adoption [1]. Additionally, 63% saw lower support costs and 58% had a reduction in …

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]]> How to See a Positive ROI from Customer Education https://www.learnworlds.com/customer-education-roi/ Wed, 14 Aug 2024 13:22:06 +0000 https://www.learnworlds.com/?p=29671 Customer education has gained significant momentum over the past few years. What was once a task delegated to account managers or customer service representatives is now a formal motion, and businesses are investing more into education programs each year. With additional investment comes additional scrutiny, and executives are asking the very valid question, “What are …

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]]> 11 Benefits of Customer Training That Drive Business Growth https://www.learnworlds.com/benefits-of-customer-training/ Mon, 12 Aug 2024 11:01:41 +0000 https://www.learnworlds.com/?p=29652 A recent Salesforce report reveals that “80% of customers say the experience a company provides is as important as its products and services.” Consistency, efficiency, and a human touch form the recipe for a positive experience that wins customer loyalty. Is it really any surprise? By helping your customers understand and use your products and …

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]]> 11 Best Customer Learning Management Systems in 2026 https://www.learnworlds.com/best-customer-learning-management-systems/ Tue, 30 Jul 2024 08:34:12 +0000 https://www.learnworlds.com/?p=29565 Ever thought about the impact of well-trained customers on your business? In today’s competitive business landscape, businesses of all sizes need to deploy customer training as a way to stand out. Well-trained customers are more likely to remain loyal and become advocates for your brand, driving word-of-mouth referrals and contributing to overall business growth. A …

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]]> How Can You Improve Customer Education? 5 Common Mistakes & How to Avoid Them https://www.learnworlds.com/improve-customer-education/ Thu, 18 Jul 2024 09:54:58 +0000 https://www.learnworlds.com/?p=29337 Implementing a customer education program is challenging. And as we’ll discuss, these challenges might appear before the implementation phase. Or, despite your best efforts, things might not go as planned, and your program may not bring the results you expected. A school of thought says it’s best to prepare for every eventuality rather than be …

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]]> 6 Successful Customer Training Examples That Will Inspire You https://www.learnworlds.com/6-successful-customer-training-examples-that-will-inspire-you/ Wed, 10 Jul 2024 08:27:51 +0000 https://www.learnworlds.com/?p=29196 The effort to meet customer needs never stops. A positive customer experience spans from the moment a customer first hears about your brand to the end of the customer lifecycle. Throughout their journey with you, you’ll have numerous opportunities to make it or break it in terms of customer satisfaction. So, to get off on …

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]]> 10 Warning Signs You Need a Customer Education Program ASAP https://www.learnworlds.com/customer-education-warning-signs/ Thu, 27 Jun 2024 08:54:46 +0000 https://www.learnworlds.com/?p=28965 Most businesses offer some level of employee training, whether it’s formal and well-structured or on-the-job training that happens spontaneously. But did you know that, in many cases, you need to train your customers as well? Just like employees, customers also need help mastering a product that has multiple features and use cases. This “help” comes …

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]]> Customer Training Best Practices: 7 Practical Tips for Optimal Results https://www.learnworlds.com/customer-training-best-practices/ Tue, 18 Jun 2024 06:53:02 +0000 https://www.learnworlds.com/?p=28773 Customer training benefits not only your customers but also your business..Empowering customers to fully utilize your product significantly boosts their loyalty to your brand, positively impacting your business. If you want to know the secrets to a successful customer education program, read on. In this post, we’ll explore the importance of customer training and share …

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]]> What Is Customer Training? Definition, Benefits, And A Quick How-To Guide https://www.learnworlds.com/customer-training-definition-benefits/ Tue, 11 Jun 2024 12:37:36 +0000 https://www.learnworlds.com/?p=28737 Customer training is a hot topic among businesses, especially those offering SaaS or complex products. Also referred to as customer education, this type of training focuses on customers only, empowering them to leverage your product to its full potential. As we’ll explain further in this post, this comes with several benefits both for the customers …

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]]> 7 Customer Onboarding Challenges and How an LMS Can Beat Them https://www.learnworlds.com/customer-onboarding-challenges/ Tue, 28 May 2024 08:29:40 +0000 https://www.learnworlds.com/?p=28553 The customer journey doesn’t stop when a sale is closed. On the contrary, the after-purchase stage is decisive in engaging customers and turning them into brand advocates. Once you close a sale, the first action item on your list is to enable customers to leverage the full capabilities of your product or service. One way …

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]]> Product Knowledge Training 101: How to Deploy an Effective Program https://www.learnworlds.com/product-knowledge-best-practices/ Wed, 15 May 2024 10:35:50 +0000 https://www.learnworlds.com/?p=28416 Product knowledge training is a training program that explains a product or service in detail, along with all its benefits and use cases. The scope of product knowledge training is to enable the learner to use, sell, or promote the product effectively, depending on their role. Product knowledge is not only about exploring product features …

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]]> Customer Enablement: Why It Matters & Best Practices for Successful Implementation https://www.learnworlds.com/customer-enablement-best-practices/ Thu, 02 May 2024 14:25:49 +0000 https://www.learnworlds.com/?p=28410 Did you know even the most loved brands can be forgotten after just one bad experience? Well, you might not be surprised to hear that even loyal customers are not that patient. 33% of customers will leave a brand they love after just one bad experience – make that two or three bad experiences, and …

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]]> How to Track Employee Training & Measure ROI https://www.learnworlds.com/track-employee-training/ Thu, 07 Mar 2024 09:11:24 +0000 https://www.learnworlds.com/?p=27563 You don’t run your business on rough estimations and hinges, so why should you do so with employee training? Besides, employee learning and development is a business investment on its own – it’s closely tied to your business KPIs and goals, necessitating a portion of your budget and offering a measurable ROI. As such, it …

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]]> User Groups: Tailored Solutions for Every Training Scenario https://www.learnworlds.com/user-groups/ Tue, 24 Oct 2023 09:40:08 +0000 https://www.learnworlds.com/?p=25497 At LearnWorlds, we recognize the distinctiveness inherent in every learner – be it an employee, a client, a partner, or a student. Each comes with their own set of needs, preferences, and objectives. What binds this diverse group together is the necessity for personalized learning experiences and streamlined management tailored to individual requirements. That’s why …

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]]> How to Use Educational Marketing to Grow Your Business (with Examples) https://www.learnworlds.com/educational-marketing/ Thu, 28 Sep 2023 09:00:34 +0000 https://www.learnworlds.com/?p=4765 How do you convince customers to buy your product or service? First, you build an awesome product. Next, you market it smartly to boost its enrollments. One way to market your product smartly is to educate your audience, your prospective students. Education can be applied anywhere, at any time, and comes in a variety of …

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]]> How to Trim Your Training Budget: A Mini-Guide for Large Enterprises https://www.learnworlds.com/smart-strategies-training-budget/ Tue, 29 Aug 2023 07:03:52 +0000 https://www.learnworlds.com/?p=23645 Imagine a world where companies can revolutionize their training programs, saving both time and money while empowering their human resources with knowledge. Well, thanks to groundbreaking findings, that world is no longer a distant dream but a tangible reality. Brandon Hall Group, in their enlightening study, revealed that companies that embrace eLearning achieve remarkable savings, …

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]]> Boost Your Business Revenue by 60% Using Customer Education Data https://www.learnworlds.com/customer-education-data/ Wed, 02 Aug 2023 09:24:27 +0000 https://www.learnworlds.com/?p=23321 Recent research by Deloitte indicates that client-centric companies are 60% more profitable compared to companies not focused on the customer. That’s quite a gap, and it can make all the difference for your business’s future. Βut what does a client-centric company look like? And how can you be more like one and increase your profit? …

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]]> The Ultimate LMS RFP Checklist: Selecting the Right Partner Training LMS https://www.learnworlds.com/lms-rfp-checklist/ Mon, 29 May 2023 08:24:56 +0000 https://www.learnworlds.com/?p=21183 Choosing an LMS is one of the most important decisions you’ll have to make when deploying partner training. Browsing the LMS vendor’s product page is nowhere near enough to get an accurate estimation of whether they can actually meet your training needs and support you in your goals – you need to dig deeper. If …

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]]> How to Create a Comprehensive Extended Enterprise Training Program for MedTech that Delivers Results https://www.learnworlds.com/extended-enterprise-training-program-for-medtech/ Thu, 11 May 2023 08:32:01 +0000 https://www.learnworlds.com/?p=21259 The med tech industry is a highly lucrative field that heavily relies on innovation, brand reputation, and stringent safety regulations and quality standards that are subject to frequent changes. Delivering effective extended enterprise training to external partners and patients is a crucial prerequisite, but it can also be quite challenging. Balancing the demands of the …

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]]> 7 Revenue-Generating Business Models in the Knowledge Economy https://www.learnworlds.com/knowledge-economy-business-models/ Mon, 21 Nov 2022 08:00:39 +0000 https://www.learnworlds.com/?p=18151 This year’s Worlds of Learning Summit started with a powerful talk by Panos Siozos, co-founder & CEO of LearnWorlds. In his talk, Panos discussed the knowledge economy and the prevailing business models – or else, all the different ways creators, trainers, and consultants monetize their knowledge. Panos also talked about why more and more businesses …

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]]> 6 Benefits of Patient Education & How to Educate Patients https://www.learnworlds.com/patient-education/ Wed, 21 Sep 2022 06:45:00 +0000 https://www.learnworlds.com/?p=17898 Did you know that 1 out of 2 patients walks out of their doctor’s office without knowing what they’re supposed to do after? Medical jargon, an overload of information, and other factors result in patients not understanding or following their doctor’s instructions. The impact on their health and healthcare system is significant – and not …

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]]> Bite-Sized Courses: Unlock The Door to Effective Customer Training https://www.learnworlds.com/bite-sized-courses/ Fri, 19 Aug 2022 09:05:44 +0000 https://www.learnworlds.com/?p=17423 All business owners would agree that customer retention is key to surviving and moving forward, especially in highly competitive markets like SaaS. To retain their clients, they spend a generous part of the company’s budget on marketing strategies and product development. But there’s one more way these companies can successfully build loyalty and safeguard their …

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]]> What is User Onboarding? Definition, Examples & Benefits https://www.learnworlds.com/user-onboarding-definition-examples-benefits/ Thu, 18 Aug 2022 06:44:35 +0000 https://www.learnworlds.com/?p=17251 Before becoming a user that sticks to your product, any individual has to understand how to use it and why they want to use it in the first place. Research shows that 80% of customers will delete an app if they do not know how to use it. But, this is when user onboarding comes …

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]]> Why Customer Satisfaction Should Be a Top Priority for Your Business https://www.learnworlds.com/why-customer-satisfaction-is-important/ Fri, 08 Jul 2022 08:34:12 +0000 https://www.learnworlds.com/?p=16763 Are you putting enough focus on customer satisfaction in your business? If not, it is time to do so! Besides, you already know this – it’s all about the customer. Customer satisfaction should be a top priority of every business because happy customers are more likely to stick around and recommend your business to others. …

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]]> How To Boost Your Customer Success With Customer Onboarding https://www.learnworlds.com/customer-onboarding-for-customer-success/ Tue, 05 Jul 2022 10:26:37 +0000 https://www.learnworlds.com/?p=16792 Relationships are hard – and relationships with customers are even harder. There’s just too much competition in the market, and customer demands are constantly growing. So how do you get them to commit to you? Here’s a thought: to get on the right foot with your customers, have a customer onboarding process in place. Keep …

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]]> The Blueprint to Build and Scale a High-Impact Customer Education Program https://www.learnworlds.com/the-blueprint-to-build-and-scale-a-high-impact-customer-education-program/ Fri, 17 Jun 2022 08:46:58 +0000 https://www.learnworlds.com/?p=16609 The SaaS industry is accelerating rapidly, especially after the pandemic. At the same time, it needs to keep up with the intense competition and growing customer demands. The introduction of complex products with powerful features to satisfy customer needs has become another challenge, as it’s hard to keep scaling without putting tremendous pressure on customer …

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]]> 8 Tips to Build a Customer Education Program for Improved Retention https://www.learnworlds.com/8-tips-to-build-a-customer-education-program-for-improved-retention/ Mon, 30 May 2022 07:52:41 +0000 https://www.learnworlds.com/?p=16068 Building a customer education program to reduce churn and improve customer retention is a simple yet powerful strategy any business can use. While this strategy is widely used in the technology and software industry, many businesses neglect the power of their customers. They don’t even attempt to educate them to drive better retention. By implementing …

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]]> Customer Training: 12 Important KPIs You Need To Measure Success https://www.learnworlds.com/customer-training-kpis/ Wed, 04 May 2022 06:48:45 +0000 https://www.learnworlds.com/?p=15787 All companies, big or small, need to set business goals and develop a strategy for reaching them. They also need to have a system in place for evaluating their progress against these goals. Similarly, when you deploy training, whether it’s employee training or a customer education program, you need to evaluate whether it has brought …

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]]> The Customer Education Experts Directory https://www.learnworlds.com/customer-education-experts-directory/ Wed, 30 Mar 2022 11:32:29 +0000 https://www.learnworlds.com/?p=15027 Since the outbreak of the global pandemic, customer education has become a hot topic of discussion, and for a good reason. Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum. In the study, companies utilizing customer education reported: A 6.2 percent increase in …

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]]> Product Education: Transform Your Users Into Experts (Quick Guide) https://www.learnworlds.com/product-education-designing-content/ Wed, 23 Feb 2022 14:08:43 +0000 https://www.learnworlds.com/?p=5476 As an entrepreneur, you’re aware that educating people on the use of your product (be it a tangible product, service, or software) is a tactic that can bring in new leads for your business and create a positive experience for customers. in fact, product education should be a major part of any corporate training program. …

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